Here you can also sign up to receive delivery status updates from USPS by email. Select "QUICK TOOLS" in their menu, then select "Track a package". NOTE: If you instead of using the tracking link provided by us here, and you go directly to USPS site, be aware that the tracking in USPS MAIN page does NOT work for our shipments. Until the package is released from the US Customs, USPS tracking will only show the following message: "We have received notice that the originating post is preparing to dispatch this mail piece." (it means that the Portuguese Public Mail (CTT) has forwarded the package to the US). The packages can be tracked in USPS site (click on the flag to go to USPS tracking), but note that USPS tracking only works from the day the package is released from the US Customs. Packages to the USA are shipped with Air Mail Express. You can instead use the Portuguese public mails online "Track & Trace". Items sent from overseas to the UK cannot be tracked using the UK Royal Mail website. You can instead use the Portuguese Public Mails online "Track & Trace". Items sent from Portugal to France cannot be tracked using the French Mail's website. Online Track & Trace - Shipments by Public Mail: (Click flag to access) Xxxx = Nacex Office, yyyyyy = The tracking numberĮxample of CTT Expresso tracking number: FA123456789PT If 30 days have passed and you still have not received your order, we will consider the package delayed and we will inquire the transport company about the status of the shipment.Įxample of Nacex tracking number: xxxx/yyyyyyy If you have not received your international order after 30 days, please contact us by email and provide your order number.Ī Customer Care Specialist will review your order and respond to you with a resolution as quickly as possible. Please check in the online tracking service for your country, and with your local postal outlet or customs offices to see if the order is being held. Orders are often delayed when passing through customs in your country. This is however not a guaranteed service, and the delivery time may be longer. International shipments within Europe usually take 4-6 business days, or 4-12 business days if shipment to other destinations. the Portuguese Public Mails online "Track & Trace" can only track the package in your country if the Portuguese Public Mail has a "feedback" agreement with the postal services in your country (for example France does presently NOT have a "feedback" agreement with Portugal).the Public Mails online "Track & Trace" in your country may be active only from the day the shipment has arrived in your country.
#Encomenda ctt expresso plus
Your products are sent to you from Portugal, so you can check the status of your shipment in the Portuguese Public Mail's "Track & Trace" plus in the online "Track & Trace" service from the Public Mail in your country (see links below). the tracking number always ends with the letters PT - example of a tracking number: RC012345689PT (without any spaces in the number).We ship with Public Mail, or Courier service. You find your tracking number in the email we sent to you the day your products were shipped. Online Track & Trace - Follow the package on it's way to you. Lentes Tóricas 3-12 mêses (lentes para astigmatismo).
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